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How to Create AI-Powered Ecommerce Chatbots

ecommerce chatbot

They’re your only ticket to impressing a consumer and getting them to engage with your brand in one way or another. Try Shopify for free, and explore all the tools and services you need to start, run, and grow your business. Send order confirmation and shipping notifications via Messenger (and soon SMS). Reduce abandons with exit intent-triggered conversations – and keep visitors on-site with useful, timely information. With no upselling or product suggestions, the bot is simple there to have a chat. Available on Facebook Messenger, the ‘Monkey bot’ aimed to generate laughs and drive donations to Comic Relief by telling users jokes accompanied by gifs of Monkey laughing.

ecommerce chatbot

Keep track of feedback from customers so that you can improve your business practices as needed. Fetch details from the customers cart, such as the product ID, quantity and price. This can help you keep track of orders and avoid any potential confusion or issues with inventory. Launch the chatbot once it has been tested and is ready to use, then start tracking its effectiveness with analytics and reporting tools. Use this information to enhance the chatbot’s functionality and ensure it gives your consumers the most value possible. For example, Shopify has a chatbot called Kit, which is only compatible with Shopify stores.


For example, the global cosmetics store Sephora has got a chatbot that works on the messaging platform Kik. It offers the user to take a short quiz and then asks targeted questions about clients’ tastes. Interactive and fun, it allows making purchases without leaving a messenger app. Entering in an era of conversational business, chatbots’ “quick reply” feature is definitely a great help.

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The chatbot can be used to direct them to your website or introduce them to ongoing deals and discounts they’d find there. You’re more likely to share feedback in the second case because it’s conversational and we as humans love to talk. Now think about walking into a store and being asked about your shopping experience before leaving. You walk into a store to buy a pair of jeans, but often walk out with a shirt to go along with it. That’s because the salesperson did a good job at not just upselling you a good pair of jeans, but cross-selling from another category of products available.

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While answering simple questions, such bots will redirect customers to customer service staff only for handling some complex situations. With chatbot software for e-commerce, you can be even closer to increasing conversion rates. As we said, e-commerce chatbots continue gaining popularity in the e-commerce field. The top messaging apps count more monthly users than social media networks do. Shopify users can check out Hootsuite’s guide called How to Use a Shopify Chatbot to Make Sales Easier.

Chatbots can help you follow up with hot leads and turn them into paying customers. Lead generation is the process of converting strangers into leads or potential customers. The conversion rate is the percentage of people who complete the desired action.

How can you use chatbots in ecommerce?

This highlights the different ways chatbots improve Shopify ecommerce stores’ customer support. This includes data about customer queries, behavior, engagement, sentiment, and interactions. This gives you valuable insights about why customers are, and what they value. The best chatbots answer questions about order issues, shipping delays, refunds, and returns. And, it ensures that customers get answers to their questions at any time of time.

ecommerce chatbot

Chatbots are available 24 hours a day, seven days a week, meaning you can provide round-the-clock customer service. Here are the benefits of using a chatbot for your ecommerce business. Tidio can even help customers determine whether or not a specific product is available. Integrating the Tidio chatbot with your inventory is quick and easy. Reducing support tickets is one of the biggest challenges in online business.

Enhance your customer experience with a chatbot!

Users can show the bot an Instagram post of a look they love and it can help them recreate it with Sephora products. In all, the chatbot gives the user a streamlined version of Ebay on Facebook Messenger. Users can upload a photo and the chatbot will find similar listings. The bot then searches for related listings, narrowing down the number of products the user needs to wade through. With billions of listings posted on the site every day, the bot is designed to simplify the shopping experience. For each question, users can choose from a selection of four responses.

ecommerce chatbot

Deploying an eCommerce chatbot can act as a promotional channel that can have a strong impact on sales without feeling intrusive and off-putting to customers. Promotions can be given during the conversation, making it feel more like a useful service than a marketing ploy. While the Messenger platform itself does require a moderate level of technical skill to use, it features a handy drag-and-drop design kit for building your chatbot. Additionally, it offers a WordPress Facebook Chat plugin you can use to connect your WordPress website with Messenger. Facebook Messenger is one of the most popular and powerful chatbot platforms in the world. When doing so, you can choose from templates for product lists and more.

Make your products and services stand out

The correct answer was “Traffic,” and anyone who commented received a message from Freddy almost instantly. Messenger also has a customer chat plugin that enables you to integrate your ecommerce bot experience directly into your website. Users ordered burgers by tapping buttons and options in the app or via natural language processing.

  • It also acts as a perfect enterprise chatbot platform for eCommerce.
  • Therefore, eCommerce chatbots are a great option to wow your clients and streamline customer support procedures.
  • This loyalty card creates discount codes in a sequence that is unique to each user.
  • Though certainly important, our programming competence and experience in AI is not all you can benefit from.
  • It requires suppliers to fill out their contact details, their website, a short description of their business, the products they sell, and their location.
  • Demonstrating lots of different use cases, they’re all great examples of how chatbots can be used across a wide range of online businesses to achieve different goals.

These can include call center fees, live chat fees, and email support fees. Chatbots can help improve customer satisfaction by providing quick and efficient customer service. You can use Octane AI with many messaging platforms, assisting you in giving clients an experience across all channels. Use this feature to re-engage customers who abandoned their shopping carts and exited your website. Chatbots connecting with thousands of CRM (Customer Relationship Management) systems through integrations will enhance customer satisfaction.

The future of customer experience is conversational. Join us today.

Meanwhile, some platforms do charge according to the volume of usage. They include Chattypeople (Free for up to 100 customers), Smooch (Free up to 500 conversations per month), Botsify (Free for one chatbot), and (Free for two bots). In the end, a chatbot assists you to increase conversion rate, customer satisfaction, and hence, sales and revenue for your company. Chatbots are becoming more and more popular these days, as they allow businesses to automate a variety of tasks.

ecommerce chatbot

Shoppers don’t have to worry about confusing content or scrolling static web pages looking for products. REVE Chat offers an intuitive chatbot platform that allows brands to create customized bots with zero coding based on eCommerce business needs. Conversational AI allows in customer support chatbot development service for eCommerce that can help your brand to deliver exceptional service and an excellent experience. REVE Chat is well known for its visual chatbot platform that benefits small businesses as well as enterprises to build their bot across their use cases. Conversational chatbot platform for eCommerce helps designing bots that ensures that you are able to provide the right answers, at the right time, on the right platform. You can also periodically train your chatbot to improve its performance.

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